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The first step to take when using chat bots for customer support is to make the website chatbot easily accessible. In other words, it should be able to access all the features available on the websites where it is deployed. It should also be able to access live forums, blogs, newsletters, and news feeds. It should allow users to post in multiple user names and multiple user profiles. Chat Bots should have a secure socket layer (SSL) and an anonymous mode.
The second step towards the successful integration of website chat bot in e-commerce websites is to take advantage of its ability to provide automatic suggestions. This will take the hassle out of filling in forms, as it will already have the answers to the relevant questions. It will also prompt the user for more information if necessary. For instance, if the customer has asked about the prices of the products, the chat bot will prompt the user for the relevant prices in the list and then, it will automatically suggest the best possible deal.
The third step towards success in the use of chat bots in e-business is by ensuring that it has the best conversational skills and gives the best customer support. The Chat Bot should have its own separate account and handles. If possible, it should be able to create its own virtual assistant (VA) and assign tasks accordingly. The Chat Bot should have the ability to understand basic conversations, make intelligent guesses, follow long conversations, give appropriate answers, follow general trends, and have a unique voice.
For lead generation, the Chat Bot should be able to understand the text based questions and direct its users to the lead capture pages. It should be able to identify lead generation options like emails, telemarketing, and phone calls. Your website chatbot examples should be able to understand and respond to the various questions visitors have in a short period of time. Once the visitor has entered the required information, the website chatbot should give appropriate responses by placing the information in the form on the website or in the form itself. This can be seen as a very efficient way to generate leads.
The fourth and crucial step towards success in using chat Bots is identifying the common queries that people have. This will help you identify the best possible options for your website. For instance, when a customer searches for a particular product on the internet, most of the time, they do not want to make multiple clicks on the search engines. The Chat Bot will know which pages are most important for the conversion and provide relevant results. Some of the commonly used chat bots are Yahoo Answers, BrightKide, Echocarpus, and many more. While these are common bots, it does not mean that all your solutions will be similar.
One of the most common reasons why Chat Bots is popular is because of the fact that it does not need HTML knowledge to use it. Although HTML is very important in order to run Chat Bots, you can use scripts that are compatible with all kinds of browsers. You will be able to build Chat Bots without having to understand HTML or CSS. If your browser does not support the video tag or the audio file object, you can easily create a basic audio conversation with your virtual assistant using the Chat Bot. In addition to that, you will be able to increase interactivity by integrating the Bot into the regular conversation.
Another important feature of the Chat Bot is that it allows its users to post messages and comments on the other's conversations. In case you are a home genius who cannot stand boring conversations, then this will be a very good tool for you. All you have to do is to post a question in the Chat Window of the Chat Bot, and then, in just a few seconds, you will be able to answer your own question from the comfort of your home. Your website visitors will love you for this and may even recommend your web-site to their friends. If your website visitors need a little boost in the business, then you should consider using the innovative new technologies that the Chat Bot has.